WebBrain Solutions LLP

Cart

Empty Cart
  • No products in the cart.
  • Blog
  • My Account
    • Cart
  • Login / Register
  • Home
  • About Us
  • Services
  • Products
  • Portfolio
  • Enquiry
  • FAQ’s
  • Contact Us
WBS Contact No.
LANGUAGE
Back to top

FAQ’s

Home Page › Faq’s

Why WBS | WebBrain Solutions LLP?

WBS has been working efficiently in the market since last 7 years by knowing, delivering services to many companies all over the world. We will never hesitate to help you going out of the box. We understand that not all things are measured by rules and standards thus, we understand your requirements and priorities & promise to work for you like your own back office sitting right behind you 24x7x365, just order your demands to us. Yes, we mean it! Honestly, at us, we are adding 99.9% Satisfied Clients every year and counting more ahead with you.

What type of services are provided at WBS?

WBS LLP is renowned for its various services like embroidery digitizing services in uk, vector artwork conversion services in uk, 3D printing services in uk, image editing, image cropping, PSD to HTML/XHTML conversions, etc

What is the Normal Turn Around Time ?

Our Normal Turn Around Time is 24hrs. We also deliver Super Rush Orders in 8hr/12hr Turn Around Time with a few extra charges.
Depending on  the complexity of the design we have also arranged to return orders back in 1 hour on special requests. This is what we say helping our clients out of the box understanding their urgent requirements.

Is there any Workflow Process followed by WBS ?

Offcourse Yes !!! We have our own standardise working system which helps us to process each order with 99.99% Accuracy, Unmatched Speedy returns & 100% Customer Satisfaction.

Please check our workflow process below:
wbs-work-flow

Is there any Quality Checking Process followed by WBS ?

YES, we have a standardised system of quality checking the design before sending back completed to the client. ORDERS at us are thoroughly checked with the below MAJOR ERRORS which could cause a HUGE PRODUCTION LOSS to the client.

OUR MAJOR ERROR CHECKLIST:

  • SM – SPELLING MISTAKE
  • MD – MISSING DETAILS
  • WCU – WRONG COLOUR USED
  • DNF – DIRECTIONS NOT FOLLOWED
  • IDS – INCORRECT DESIGN SIZE
  • IDU– INCORRECT DENSITY USED
  • UM – UNDERLAYERS MISSING
  • TM – TIE IN/TIE OFF’s MISSING
  • ASM– AUTO START-END MISSING

Can we track our ORDER STATUS sent to WBS ?

YES, you will be given an individual login to our work processing application system where you will have all the details regarding your orders. The system will also help you to place orders through your computer/laptops/tablets/mobile devices. Each order will be assigned with a unique coding to make you easy to track your order at us in any stage whenever you need the status.

Is there any toll-free number to contact WBS free of cost?

YES, you will be provided with our UK TOLLFREE number in case you need to call us for your urgent queries.

What are you Pricing Policies? FLAT RATE OR STITCH COUNT

We have been working on a stable FLAT RATE PRICING since last 6+ years. We understand your 3 important requirements quality, reasonable pricing & fastest turnaround times.

What if we have a minor amendment in the design will you be charging it to us ?

NO, as we said not all things are measured by rules and standards at us,
if there’s anything less time-consuming work for us we will surely be doing this for you FREE OF CHARGE !!!

How would we benefit, by shifting from STITCH COUNT pricing to FLAT RATE pricing?

Take an example of a hundred designs in a month of an average 10000sts per design:
Eg: 1) 100 designs x avg.100,00sts = 1,000,000sts / £1.00 per 1000sts = 1000sts x £1.00 = £1000.00 + Taxes*

Eg: 2) 100 designs x £6.00 = £600.00 + £36.00 {6% PayPal Charges (ONLY if you are paying by PayPal)} = £636.00 + 0% TAXFREE
CONGRATULATIONS !!! YOU SAVED £364.00 and could use them for more 60 Regular Size Designs.

Eg: 3) 100 designs x £6.00 = £600.00 + £0.00 {0% If you are paying by Direct Bank Transfers} = £600.00 + 0% TAXFREE
CONGRATULATIONS !!! YOU SAVED £400.00 and could use them for more 66 Regular Size Designs.

Is there any special discount offered if we have larger volumes of work ?

YES, we have a bunch of deals for you when the market is at its Peak Time OR Real Slow.

Are there any extra charges for URGENT requirements ?

YES, IF we don’t the fake rush orders will ruin us…

What are the Payment Methods at WBS ?

PAYPAL with 6% extra on total invoice + TAXFREE
DIRECT BANK TRANSFER with 0% extra on total invoice + TAXFREE
(Both the companies pay their bank charges on their own)

Are there any Hidden or Extra charges applied on our invoice ?

NO

What is the Billing Period ?

On completion of the current month, an invoice will be generated and sent to you on the 1st day of next month.
The payment is expected to be paid within 5 days of the next month.
Eg: Your billing for January will be generated and sent to you on 1st Feb and would be expected to pay this by or before 5th February.

Do you charge on late payments ?

YES, we are not running a Charity Trust here, hence, after the 5th of each month, an additional late fee of £2.00 will be charged per day until the dues are paid 100% including the late fee amount.

Is there any free design policy to check the quality of work ?

YES, please do not hesitate to ask us for a LEFT CHEST PLACEMENT free design.
If you do not like the quality of our work believe us we will not pester you asking for work again.

How do we get started ?

Send us a design right now on embroidery@webbrainsolutions.com

Services

  • Embroidery Digitizing
  • Vector Arts
  • Graphic Design
  • CAD Design
  • Image Cropping & PSD to HTML/XHTML
  • 3D Printing
  • Data Services
  • Flash Animation

Services

  • Embroidery Digitizing
  • Vector Arts
  • Graphic Design
  • CAD Design
  • Image Cropping & PSD to HTML/XHTML
  • 3D Printing
  • Data Services
  • Flash Animation

Our Work

  • Embroidery Design
  • Vector Art

Information

  • Privacy Policy
  • Terms & Conditions
  • Safe & Secure
  • Disclaimer

Client Testimonials

  • ”WBS is the perfect company for Embroidery Digitizing, Great job on the orders, we appreciate to the team for doing such a great job!”

    Mark G

  • ”I really thanks to WBS for finishing our work in such a short time. Thanks for the great job you’ve been doing on our images.”

    Stuart Dam

ftr-logo

© Copyright WebBrain Solutions LLP 2016. All rights reserved.
Powered by Cloudmatic